Returns & Cancellations
Stony Hill Vineyard is committed to excellence and we will do everything in our power to assure that our wines are of your complete satisfaction.
Inspect all packages as soon as they are received. If they are of your satisfaction, enjoy! If not, please continue with the steps below.
Should any bottle(s) be broken, please contact email@example.com within 48 hours of arrival so that we can initiate a claim with our fulfillment center.
Please keep the original package(s) and its contents exactly as you found them if at all possible. We will arrange to have the wine picked up in most cases. Understand that if the broken product cannot be retrieved, we cannot receive compensation for the loss. Returns cannot be processed after 10 days.
Any return claim due to a defect in the product will be addressed on a case-by-case basis. We are happy to replace (if able) or refund you for any bottle of wine that is damaged or flawed. Wine should not be returned without prior approval by Stony Hill Vineyard. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to firstname.lastname@example.org to arrange for the return of corked or flawed product.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please contact the tasting room at 707.963.2636 for return instructions.
A 15% restocking fee will be applied to all canceled orders.